Frequently Asked Questions

 

What are your delivery options?

 

Free Delivery - with Netherlands orders over €100 Hey big spender. Our free delivery service will be with you within 3 working days. Your package will be sent using a courier and will require a signature. All the info you need will be sent in your despatch email as soon as your package has left our warehouse. Standard Delivery - Tracked - €3.80 Orders sent using our Standard Tracked Mailbox Service are delivered by PostNL. It shall generally be in your hands within 2-4 working days.

 

P.S. We try our hardest to despatch all orders within 24 hours (depending on what time you placed yours).

What are your international delivery options?

 

International shipping is carefully calculated on the weight, size and value of your order, so the options can vary depending on what you have purchased. The simplest way to see is to head through to the checkout and enter your delivery address/country; we’ll automatically show you the wide variety of available options you have, don’t worry, you won’t be charged.

 

However, to give you a rough idea:
 Airmail – with Trackingnumer (DHL): Prices start from € 7.00, takes around 7-10 working days and can carry most items up to 2kgs in weight.

 

Courier – Tracked (PostNL & DHL): Prices start from € 20.00, tends to arrive a bit faster, and can carry heavier loads/bigger sizes.

 

 

Looking at your letterbox? Dwelling on the door mat? We understand. Waiting for your items can leave you on sweaty, breathless, and wanting more. If you’re not sure what delivery method you selected, you can check your order confirmation email as it has everything you need to know.

 

 

Don’t fret, it’s most likely on its way separately. Could it have been on Pre-Order? Or too big to fit in one of our normal boxes? No? Just get in touch and we’ll eagerly track down where it’s sneaked off to.

 

 

We all make mistakes, not to worry. Drop us an email, live chat or call quick smart and we’ll do everything we can to stop it. Sometimes we can’t, please don’t hate us. Worst case scenario; you can return it to us for a full refund.

 

The quickest way to get an update is to check the product page, where we will show the expected arrival, e.g. Expected in the next few days. Sometimes products can be held up by weather, production problems. If there is no estimate shown, we are currently chasing our supplier for a due date.

 

 

If you’re unlucky enough to receive a faulty product or you’ve changed your mind (how could you?!), no problems. We’ll try to make it as easy as we can. Simply write us an email, print and fill out our address and be sure to return it to us within 14 days. We are unable to accept unwanted orders that are returned outside of 14 days, that’s plenty of time to for you decide whether it’s for you. Please make sure to cover the initial cost of return. 

 

In the case that it's our fault, we’ll make it free. Please note to keep the receipt for any monies paid, so we know how much to refund you. To print off your returns label, click here.

 

NB - A small number of items are excluded from our 14 days returns, click here for our full returns policy.

 

 

You can return an item to us within 14 days after receiving the order. Returning something to us is on your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 10 working days.