1. Shopping at FameMonste.eu
1.1 We are FAMEMONSTER.EU (“Famemonster”, “we”, “us” or “our”) and we are registered in The Netherlands with Company number 65144058. Our VAT number is NL855997631B01. Our trading address is Famemonster, Sint Antoniesbreestraat 19c, 1011HB Amsterdam.
1.2 You can order Products in the following ways:
1.2.1 online via the website;
1.2.2 by mail email@example.com
1.2.3 or on specified events through Europe ;
2. How a contract is formed between you and Fame Monster
2.1 When you place an order for a Product by using the website you are offering to buy it for the price shown on the website, subject to these Terms.
2.2 Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
2.3 When you place your order online we will take payment as per clause. We will check Product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and will specify delivery details and confirm the price of the Products purchased.
2.4 If the Product is not available we will decline your order and send to you an email explaining this and any payment made for the Products will be refunded in full.
2.5 Please be aware that once the following takes place:
2.5.1. you have successfully placed an order;
2.5.2. we have accepted it;
2.5.3. it has been received by our warehouse.
2.6 We are unable to amend the order or details provided. Please note that this does not affect your right to cancel a contract in accordance with clause 11.9. You should print a copy of these Terms or save them to your computer for future reference.
2.7 FameMonster.eu may cancel any contract between you and us and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If we cancel your order, any payment made for the Products will be refunded in full.
2.8 Each order that we accept will be a separate contract between you and us and each contract will be subject to these Terms.
3.1 The price for each Product is shown on the website and includes any relevant sales taxes (such as VAT) at the current rate.
3.2 We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in pricing of the Products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we despatch the Product.
3.3 You will be notified of the delivery costs automatically before you submit your (credit) card details, based on the delivery address you specify.
3.4 Prices are quoted on the website in Euros. Your (credit) card company may charge their own exchange rate where the payment currency differs from your account. Please note that refunds are made in the same currency as the original order, and we cannot be held responsible for any loss due to exchange rate fluctuations.
You must provide full and accurate payment details (e.g. credit card, debit card, PayPal or gift voucher) at the point of submitting your order.
4.1 You must provide full and accurate payment details (e.g. credit card, debit card, PayPal or gift voucher) at the point of submitting your order.
4.2 To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.
4.3 All order details will be sent to the credit card billing address and not the delivery address if the name of the recipient of the order is different.
5. Promotional Voucher Code Terms
5.1 If you have received a promotional voucher from us, only one such promotional voucher code can be redeemed per order.
5.2 Promotional voucher codes are issued from time to time at our discretion. We reserve the right to cancel promotional voucher codes at any time without notice and without giving a reason.
5.3 Only one promotional voucher code can be redeemed against any single order.
5.4 If there is an unused balance of discount or credit remaining on the promotional voucher code, that balance will be extinguished and cannot be redeemed with any other orders.
5.5 Promotional voucher codes cannot be re-used or sold.
5.6 Promotional voucher codes have a cash redemption value of € 0.01 and are not transferable.
5.7 Promotional voucher codes may not be used in conjunction with any other offer, discount or promotion.
5.8 For the avoidance of doubt, this includes auctions and other online sales. Certain Products cannot be purchased with promotional voucher codes. Such Products are clearly marked on their respective Product pages. The issuing of promotional voucher codes may be restricted (for example, one per email address). Please see the promotional page for details.
6.1 All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order as per clause 2.4, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund or re-credit your account with the amount of your up front payment.
6.2 The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer’s or device’s display accurately reflect the Products. Your Products may vary from those images.
We aim to deliver your Products by the estimated delivery date set out in the acceptance email and in any event within 30 days from the date of order or, in the case of pre-ordered Products, 30 days from the date of the despatch confirmation email. If we are unable to meet the estimated delivery date because of an event outside our reasonable control we will email to you a revised estimated delivery date.
7.1 Delivery will be completed when we deliver the Products to the delivery address given in the order.
7.2 The Products will be your responsibility from the completion of delivery.
7.3 You own the Products once we have received payment in full, including all applicable delivery charges. You will be notified of the delivery charges when you place your order.
7.4 Delivery outside the EU may be subject to local import duties, custom duties or taxes which are your responsibility where they apply. Unfortunately we cannot advise you what these charges will be and Fame Monster is not responsible for them.
7.5 If you do not pay these local import/custom duties or taxes then the Product could be returned to Fame Monster or possibly destroyed if too expensive to return. Please note, if this happens, we may not be able to refund your purchase. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you are in breach of any law in any such country.
We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights. We will try to attend to all return requests as soon as practically possible. Please note that returns are not able to be accepted in person at our registered office address. Nothing in this agreement will affect your statutory rights.
14 Day Money Back Guarantee
Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 14 days from the date of despatch of your order, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product. Payment will be made within 30 days or earlier once we have inspected the returned Product and are satisfied that it has been returned to us in the condition required by clause 11.5 above.
Certain Products are excluded from this 14 day money back guarantee. Those Products will be clearly marked on their respective Product information pages on the website. They include (for example): food; perishable items; These Products cannot be returned for a refund unless faulty.
Statutory Cooling Off Rights
You have the right to cancel a contract with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product. To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement in writing sent to the details shown.
If you cancel an order, we will repay to you the price of the order. If you cancel only part of an order, we will repay to you that part of the price which relates to the returned Products.
We may make a deduction from the amount due to you which reflects the loss in value of any Products supplied if the loss is the result of unnecessary handling or damage caused by you.
We will make the repayment without undue delay and not later than: 30 days after the day we receive back from you any Products supplied.
We will refund the price of the returned Products using the same means of payment as was used to pay for the order, unless you and we have expressly agreed otherwise. You will not incur any fees from us as a result of the refund.
Nothing in these Terms will affect these legal rights.
We may allocate you with a returns code which should be included with the package so that we can process your return.
To return the Products in accordance with this clause 11, in the first instance please contact our customer service team at
firstname.lastname@example.org who will provide freepost data where possible, if despatching via any other service please use a secure delivery method which requires a signature upon receipt and return to:
You will be responsible for the returned Products until they reach us, you should retain your proof of postage.